Waffle House Servers: Turning Great Service into Unforgettable Experiences
The Journey of a Lifelong Waffle House Employee
From my very first visit to a Waffle House in 1974, the experience has not only been about the pancake convoys but the exceptional service provided by the staff. A personal encounter with Kris, a server who worked consistently for Waffle House for over 30 years, provides a unique insight into the role she played in this iconic American eatery.
My first guest, Kris, exemplified the understanding and camaraderie fostered through consistent customer interaction. She explained that she earned more by working two weekend shifts at Waffle House than she did in a week at the factory. Her situation was a common issue for working women in 1974. Kris made a point to mention that Waffle House provided her with clothing, which was a significant advantage considering her hourly wage.
Advancing Service Skills: From Office Assistant to Server
When Kris told her boss, the president of a company with 500 employees, that she could earn more and have a better work environment by working at Waffle House, the power of excellent service was clearly evident. Her boss doubled her salary to retain her, but Kris left because she believed she should have been paid better a year ago. This story illustrates the direct correlation between exceptional service and earning potential in the restaurant industry.
In 1985, I encouraged Kris to join me part-time in my evenings. As an administrative assistant in my office, she had an easier responsibility. For about a year, she served both roles before we moved. Even while serving as a server, Kris emphasized that the server position was her favorite. Her dedication and passion for customer service shone through in her experiences with customers.
The Core of Great Service: Personalized Interactions
Successful Waffle House servers adopt a persona that leaves a lasting impression. Staying cheery and personable is key, as demonstrated by Kris. They should engage customers on a personal level, asking redundant questions to ensure they meet the customers' needs. For instance, asking if a drink refill is needed at least twice and offering extra napkins can enhance the dining experience. Eye contact should be maintained throughout the meal and customers should be thanked for their visit.
When handling cash payments, servers can increase the chances of leaving extra cash by breaking large bills into smaller denominations. A simple gesture, such as leaving a lollipop, mint, or Hershey Kiss per person when presenting the bill, can make a big impact. Additionally, servers should inquire if the customer requires a to-go cup for their iced tea or other beverages, always providing fresh ice to keep them refreshed.
The Art of Being a Great Server at Waffle House
The key to being a successful Waffle House server lies in consistency and reliability. Some locations struggle more than others, but the busiest locations generate the most revenue through breakfast and dinner shifts. Serving the smallest number of tickets during these busy times can be a significant factor in earning more.
Waffle House servers who provide excellent service build meaningful connections with their customers. They go above and beyond by ensuring that every customer leaves the restaurant feeling valued and well-served. The story of Kris and her journey at Waffle House is a testament to the lasting impact of great service in the restaurant industry.