Ordering a Wine You Don't Like: What to Do and What Not to Do in a Restaurant

Have you ever found yourself in a situation where the bottle of wine you ordered is not to your taste, leaving you feeling disappointed and uncertain about the next steps? This guide will walk you through the appropriate actions and etiquette to handle such a situation, ensuring a smooth and pleasant dining experience.

Inform the Waitstaff

When you realize that you don't enjoy the wine you just ordered, the first step is to communicate your dissatisfaction openly but politely to the waiter or waitress. You can start with something along the lines of:

‘I’m sorry, but I don’t really enjoy this wine. Would it be possible to try something else?’

Being specific about your preferences or reasons for dissatisfaction (such as it being too sweet or too dry) can help the staff recommend a better option for you.

Understand the Policy on Charges

Many restaurants have different policies regarding wine returns and exchanges. Some establishments might allow you to exchange the bottle without charge, especially if you have a legitimate complaint about the wine quality. However, others might charge you for the bottle regardless. To avoid any confusion, it is best to check with the staff about their specific policy before making your order.

Choose a Replacement

Once the staff acknowledges your request, they might suggest alternatives or allow you to select a different bottle. It's important to choose a replacement that aligns with your taste preferences, ensuring a more enjoyable dining experience.

Be Gracious and Professional

Regardless of the outcome, it's crucial to maintain a polite and friendly demeanor. The staff is there to ensure you have a pleasant dining experience, and being appreciative of their assistance can often lead to a satisfactory resolution.

When Wine Samples Are Offered

Retailers and restaurants often offer a sample of the wine to the person who ordered it to ensure that the wine has not gone through any spoilage and that you like it. If you inform the server that you do not like the wine at this stage, they will remove the bottle and return it to the bar for glass service, provided there is nothing wrong with it.

However, if the place you are at serves you a bottle of wine that was not opened in front of you, they might be less understanding and insist that you pay for the bottle. In such cases, it's best to avoid ordering wine from these places. If they tell you that you still have to pay for it, it’s probably a good idea to find a different venue for your next meal.

By following these guidelines, you can help ensure a smooth and enjoyable dining experience, even when faced with an unwanted wine.