Guide to Becoming a Banquet Server: Responsibilities, Training, and How to Get Started
Becoming a banquet server involves a blend of culinary expertise, customer service, and efficiency in managing the needs of guests during events. This comprehensive guide outlines the key responsibilities, necessary skills, and steps to enter this dynamic role. From understanding the basics of setting the table to mastering the art of serving food and drinks, this guide is your blueprint to succeeding in the banquet server profession.
Understanding the Basics
As a banquet server, your primary responsibility is setting up the event space, which includes arranging tables, chairs, and decorations. Before guests arrive, you might spend 2 to 3 hours setting up, ensuring everything is ready for their arrival. Most employers require that you can lift at least 25 pounds, which comes in handy during heavy lifting tasks.
Setting the Table Correctly
Step 1: Place the Entrée Fork
- Position a large entrée fork to the left of the plate.
Step 2: Add the Salad Fork
- Place a small salad fork to the left of the entrée fork.
Step 3: Add the Knife
- Position the cutting knife to the right of the plate, next to the entrée fork.
Step 4: Place the Spoon Set
- Next to the knife, place a small spoon followed by a large spoon on the outside.
Step 5: Add the Napkin
- The napkin may be placed on the plate to the left of the forks or behind the plate.
Place settings can vary based on the region, taste, and employer's standards. On-the-job training is often provided to perfect your place-setting skills.
Handling Guests and Colleagues
Effective communication and interpersonal skills are crucial when working as a banquet server. Listen attentively to the needs of your guests and keep a small pad of notebook paper to write down any food allergies or special instructions. Always confirm that you heard the guest by responding politely with “Absolutely,” “Yes, ma’am,” or “Yes, sir.”
Working with Supervisors and Teammates
Observe and listen to your supervisor and fellow servers. They can provide vital cues on when and what to serve, ensuring you avoid mistakes and keep the event running smoothly. Pay attention to non-verbal signals and be open to suggestions from your colleagues. Avoid being too talkative or overly familiar with guests to ensure you can focus on your duties.
Securing the Job
Searching for Opportunities
To find a job as a banquet server, start by checking with hotels, convention centers, and independent caterers. Many accommodations and event spaces have dedicated employment pages or job openings. Online job boards can also be a valuable resource. Popular websites like Monster, Indeed, ZipRecruiter, and Snagajob can provide a wide range of opportunities.
Main Strategies for Finding a Job
1. **Hotel Employment:
- Visit the hotel’s website and look for employment opportunities.
2. **Convention Centers:
- Check the convention center’s website for job postings.
3. **Catering Companies:
- Search for local catering businesses and inquire about job openings.
4. **Staffing Agencies:
- Contact regional staffing companies and express your interest in banquet server positions. While pay may be lower, the placement can be highly beneficial.
Improving Your Chances
Having a high school diploma (or GED) can boost your job prospects and earning potential in the long run. Working as a restaurant server can help you develop many of the skills necessary for a banquet server role, such as attention to detail, efficiency, and hospitality. Prior experience in customer service roles, such as retail or telemarketing, can also improve your interpersonal and customer service abilities. Additionally, being certified in CPR can give you a competitive edge, especially in roles where food service is involved.
By following these steps and investing in your skills, you can successfully transition into the exciting and rewarding field of banquet serving.